Why is my Spectrum service not working?
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Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 273,444 ratings
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Problems in the last 24 hours
The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectrum compensate me for the outage?
Spectrum outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (8%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Spectrum outage reports came from the following cities:Dallas, New York City, Kansas City, Nashville, Terrell, Cleveland, Los Angeles, Irondequoit, Denver, Orlando, Milwaukee, Upland, Myrtle Beach, Maple Heights and Santa Ana.
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| City | Problem Type | Report Time |
|---|---|---|
 Dallas | Internet | |
| New York City | Internet | |
| Kansas City | Internet | |
| Nashville | Wi-fi | |
| Terrell | Internet | |
| Cleveland | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- hannah (@hannahxryleigh) reported
i’m literally going to fight spectrum my internet connects for approximately 30 seconds and then crashes again PLEASE FIX YOUR ****** SERVICE!!!!!!!!!!! @GetSpectrum
- bad robot 🪐 (@awiip) reported
down goes spectrum. @Ask_Spectrum i need a refund
- 🦇🔮 (@theorain1013) reported
First world problems I know but @GetSpectrum internet has been going in and out ALL DAY! It’s honestly so annoying. What other options are out there?!
- WG Lee (@WgLee) reported
@GregAbbott_TX Mr. Abbott, Not in oil&gas. I’ve been unemployed since Feb. the worst is TWC paused my unemployment benefits since Apr. Not sure if It functions at all, I’ve tried to reach them numerous times without a response. When can I can get the benefit back when I’m seeking another job?
- Bryan Reynolds (@bryguyreynolds) reported
@GetSpectrum miserable service in Eau Claire lately with full blown outage today. 👎
- annie mae (@rndnp2011) reported
@Ask_Spectrum @GetSpectrum Do NOT use spectrum!! Their customer service is rude and does not keep up with anything!
- Marco icarus (@Cristianator7) reported
@Ask_Spectrum is internet down in Madison wi?
- SparkleLuLu (@Sparkle_Lu) reported
@Ask_Spectrum I don't want to give you my information, because I already decided to cancel your service. The only reason I'm messaging here is to let you know that your customer service isn't good. I'm located in New York.
- Eric Bintner (@EricBintner) reported
@Ask_Spectrum I understand how information technology works. I also understand how user experience design works. Unfortunately for the customer experience team (you), you are doing a fine job cleaning up the mess of a failed UX team.
- Marla Tauscher (@MarlaTauscher) reported
@PamKeithFL I was livid enough to cancel @GetSpectrum TV
- S.F. Williams (Author) (@sfwauthor) reported
@GetSpectrum @Ask_Spectrum Another outage. Get it together! #badservice
- CullenMills (@mills_fn) reported
@GetSpectrum @askspectrum is the worst intenterent company ever. I get constant outages and now when I have a free $1000 in a tournament my wifi goes down. Actual **** company who takes forever to fix stuff. If you ever are changing providers don't chose @GetSpectrum!!!!!!
- MuLLiNs (@MrMuLLiNs__) reported
@GetSpectrum I told you to stop disconnecting my internet over and over again! This happens 9 times in one day! Please fix this already! Don’t @ me!
- Wolfie (@Wolfie97309391) reported
Hey @Ask_Spectrum its happening again...constant buffering of internet... (no it's not my equipment. Mine is only 2 months old & ya'll have checked yr router & it's fine) in the Newnan, GA area. NO u don't need my personal info to contact me...JUST FIX EVERYTHING IN MY AREA!!
- Cowboy Named Urban (@Cuttydetty) reported
@Ask_Spectrum Hey homies. Why did my bill just jump up by $15?? PS your online support isn’t getting me anywhere.
- Tamara Bass (@MizzTamaraBass) reported
Every single day @Ask_Spectrum internet cuts off at some point. I pay top dollar for the worst service ever. And it's pissing me off because my kid is in school.And no, I won't DM you so you can "look into the problem." Just fix your trashy service. I'm over it.
- Ethan 🇺🇸 (@US_Highway14) reported
@bobpockrass Glad Bob is tweeting out @NWS and not third party garbage like TWC and AccuWeather
- Milena (@Mili48964235) reported
Also, **** @GetSpectrum . Their internet sucks major **** 😒
- S.F. Williams (Author) (@sfwauthor) reported
@Ask_Spectrum I've already called your help line and been told the usual, "There are outages in your area affecting several services." Happens about once or twice a week these days.
- Manika Beverly (@ManikaBeverly) reported
@Ask_Spectrum Oh I am on the phone with you right now! And I am be offered a 7 dollar difference for the exact same service. Your playing that little game where your promotion has ended in the middle of a pandemic. That is disgusting and bad service!
- Eric Bintner (@EricBintner) reported
@Ask_Spectrum Our internet is out right now and apparently the website will not tell me if it’s out unless I’m logged in. Why is this a security issue — to refuse to make this publicly accessible?
- Carol Alfonso 🇵🇷 😷 MASK ON! (@caa1000) reported fromPoinciana, Florida
@Ask_Spectrum I talked about this already but it seems that the issue is not yet been resolved. The channel 918 is no longer showing on the lineup grid as it was removed and I pay for as part of Spanish tier.
- nabil (@nabil2500) reported
@GetSpectrum I cancelled my service mid cycle and you want to charge me for the full month? That sounds like robbing in brought delight!
- jake (@chickenbake99) reported
@Ask_Spectrum is there an outage
- Manika Beverly (@ManikaBeverly) reported
I am not paying an additional $43 for the same exact service i have had for the past year in the middle of a pandemic @GetSpectrum @Ask_Spectrum that is disgusting!
- Manika Beverly (@ManikaBeverly) reported
@Ask_Spectrum I’m in the phone with @GetSpectrum right now. I’m being offered a $7 difference to your $43 increase. You’re playing that little game where your promotion has ended in the middle of a pandemic. That is disgusting and bad business.
- Charmunkle (@Charmunkle) reported
Hey @GetSpectrum what's up with the service outage? Tough working from home with no internet!! Do we get a credit?!?!
- Michal Skrzypek (@strawbrry_soda) reported
@Ask_Spectrum How on earth do you have internet outages every single afternoon? For $75/month I’d sure love to have service that isn’t absolute garbage.
- Lily Scott (@Lily_Scott_says) reported
@PamKeithFL @GetSpectrum looking at you or just plain canceling and going with network specific plans via Paramount+, HBO, Netflix, etc
- JaydaMarie Nolley (@JaydaMarieNoll1) reported
@GetSpectrum currently down here in Richland Washington can’t get into my internet
