How to fix Error Code EC:10000 or EC:10500 in EA app? (2024)

Hey everyone,

We've noticed some of you are still running into the "Something went wrong - There is a problem with your account" error with error codeEC:10000 or EC:10500 in the EA app. In most cases, this issue is related to local network settings or your internet service provider (ISP). To resolve the issue, you can follow the troubleshooting steps below:

EC:10000"Something went wrong - There is a problem with your account"

EC:10500 "Something went wrong - Due to the effects of a particularly stubborn issue, you will need to log in again."

Troubleshooting the error

Standard troubleshooting steps for the EA app:

• Check forother applications that may be limitingEA app or Game performance,
  
  
• AnEA app App Recovery (Clear Cache),
• Repair or verify your game files (based on which client you are launching from),
  • EA app - Repair (My Collection > Tile Dots > Repair)
  • EGS - Repair (Library > Tile dots > Manage > Verify)
  • Steam -Verifyin your library.

Connection & Administrator troubleshooting steps for Windows:

Connection:

• ConnectionandAdvance ConnectionGuides,
• Untickthe options in LAN Settings (make sure nothing is checked under Proxy Server),
• ChangeDNSsettings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
• ChangeTCP/IP Settings,
• Set up aStatic IP,
• Check date/time is correct in Windows,
• Try a newWindows User Account,
• Reset WindowsHost File,
• Flush DNS:
  • Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
  • In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
  • You should receive a message of your success as confirmation when the cache is cleared.

Administrator:

• Check date/time is correct in Windows,
• ChangeUACControls within Windows,
• Try a newWindows User Account,,
• Reset WindowsHost File,,
• ChangeUACControls within Windows,
• Run theSystem File Checker tooland check forWindowsandGPUupdates,
• If you are playing on a laptop, default your game to the high-performance GPU,
  • AMDSettings
  • NvidiaSettings
  • WindowsSettings
• Guide forTroubleshooting Graphics issues,
• Install/Repairyour VC++ files for the game (Microsoft VC++Link),
• Download and updateDirectX,
• Put your device in aClean Bootand launch the game,
• Try the Game in differentCompatibilitysettings,
• Remove any over-clocking or undervolt settings or software and check if the issue persists.

To help us investigate

To help us investigate, please provide as much detail as possible about the error. Without it, it's tough for our teams to identify the potential cause(s). While there most likely isn't a single root cause for everyone, these errors can sometimes occur due to internet interruptions, antivirus programs, network policies, or other factors on your PC.

We've included some helpful links above to troubleshoot. If you've tried everything and the issue persists, please refer to the "Still experiencing the problem?" section below 👇 for instructions on providing the necessary data for our teams to investigate further.

Thanks for your cooperation.

👉Still experiencing the problem?👈

If you're still experiencing the "Something went wrong - There is a problem with your account" error with error codeEC:10000 or EC:10500 in the EA app, even after performing the troubleshooting steps above,updating the client, clearing theEA app cache(if possible), orrepairing the EA app(only possible on Windows), please share the following requested data with us:

IMPORTANT: Please share anEA app Error Reporter IDhere in the thread:

IMPORTANT: Please share the most recent EA app logs and attach them to your post(checkhereon how to do this):

Are you playing on a Windows PC or Mac:

If Windows, what Windows version are you using(clickhereon how to see this):

If Mac, what version of macOS are you using(clickhereon how to see this):

Timestamp when the issue first occurred(date/time):

What is the exact error that you're getting("There's a problem with your download" or "Something went wrong"):

What is the current version of your EA app(checkhereon how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

!!Please Remember!!

This thread is for the "Something went wrong - There is a problem with your account" error with error codeEC:10000 or EC:10500 in the EA appONLY.

For the"You don't have access"error, report itherewith the requested data on page 1.

For the "There's a problem with your download"or"Something went wrong"error not related to the EA account message, report itherewith the requested data on page 1.

If your EA app indicates a game has been removed from your library(see below), gohere.

Resolved TEMPORARY Outages Resulting in the Same Error

(Click on "Spoiler" to reveal info)

For the English Answers HQ forums:

• Having trouble with your EA account? Post on the EA Services – General Questions board, NOT the EA app boards.
• Want to chat about the EA app, share feedback, report bugs, or get help with technical issues? Head over here.