C.H. Robinson hiring Manager Account Management in Antwerp, Flemish Region, Belgium | LinkedIn (2024)

C.H. Robinson is currently looking for a Manager of Account Management to lead the teams based in Amsterdam, Oud-Beijerland, and Antwerp. This role may be based at any of these locations.

As Manager Account Management, you will provide coaching and leadership to the account management job family. In this role, you are accountable for direct client interaction to support growth and serve as an escalation point to improve customer experience. Additionally, you are responsible for process improvement and solution selling, increasing overall portfolio health, as well as improving overall team performance and results.

ResponsibilitiesTalent Management:

• Manage the performance and development of direct reports through both formal and informal performance management, coaching and feedback, mentoring and training including regular portfolio reviews and stand ups
• Coach team members on how to identify, develop, track and measure continuous improvement opportunities with their accounts
• Manage merit, bonus, and equity programs for assigned team to align compensation with performance results
• Partner with Talent Acquisition to forecast talent needs, establish pipeline, recruit, select and onboard qualified and diverse talent
• Own employee engagement results and implement action plans to improve culture, engagement, collaboration, and a focus on diversity equity and inclusion initiatives
• Model the C.H. Robinson leadership principles and visibly leads and supports change management

Business Management:

• Administer and drive intentional growth and retention through monthly account management and pipeline reviews, through utilization of CRM, and data analytics
• Collaborate with cross-functional teams to drive continuous improvement while ensuring account health and customer commitments are achieved, with an emphasis on increasing efficiency
• Understand and regularly review business and execution strategies, profitability, key performance indicators, and accounts receivables with account teams
• Accountable for direct client interaction to support growth, and serves as an escalation point to improve customer experience
• Provide guidance on pricing strategies including margin guidance and commitment level
• Address and understand market opportunities and trends, and how market conditions impact business performance and financials
• Actively leads and/or participates in various industry, community, and campus activities to enhance the C.H. Robinson brand
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QualificationsRequired:

• Bachelor or Master Degree in Logistics, Business Administration or equivalent
• Minimum of 5 years of account management or equivalent experience
• Minimum 2 years of experience leading or managing teams
• Ability to travel up to 40% (domestically)
• Strong communication skills in English

Preferred:

• Fluent in Dutch
• Ability to present to both internal and external audiences
• Demonstrated negotiation, collaboration, relationship building, problem solving, and influencing skills
• Proven leadership skills, a strategic orientation, and the ability to collaborate across multiple levels of the organization both internally and externally
• Ability to remain focused and optimistic in the face of adversity and change
• Strong leadership skills in order to motivate, develop, empower, and energize others
• Demonstrated growth through sales and relationship building and negotiation
• Strong orientation of financial acumen with an ability to apply financial and operational data to assist in making sound business decisions.
• Broad market and industry knowledge and vertical expertise (if applicable)
• Strategic and creative thinking skills
• Values a diverse and inclusive work environment

WHAT WE OFFER:

• International, diverse and dynamic environment
• 27 vacations days
• Competitive compensation package including annual bonus
• Travel allowance
• Pension scheme and life insurance
• Employee Assistance Program (includes free counselling and advice services, in-house trainings and activities on many different topics to support wellbeing)
• Employee Stock Purchase Plan after one year of employment

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.